FAQs

We give you a number of delivery options to use at the check out. They are all first class and normally delivered the next working day if ordered before 2pm.

The website is manned between 9am - 5pm Monday to Friday. If an order was received on a weekend we would send it out on the Monday (unless a Bank Holiday) via the delivery option you choose at the check out. Orders are normally received the next working day.

If you are a business and would like to discuss prices, large quantities etc, please contact us to discuss. You can also set up an online account via our website.

C Prox Ltd took Quantek Systems over in October 2013. We have no affiliation with Quantekshop or Rollatek.

All of our remotes can be programmed quickly and easily. Each remote comes with a manual but if you need further help we have a technical team that will be able to help you over the phone.

Yes they do but we also have a large number of product manuals and diagrams on our website to help you install the items quickly and efficiently. Under each item you can download the user manual, or click here where you can view our full range of manuals.

If you are not entirely satisfied with your purchase or wish to cancel the order, we are happy to help. You have 14 days to return an item from the date of delivery. The item must be unused, in the same condition you received it in and in the original packaging. A 15% restocking fee may apply if no fault found or customer has changed their mind. If a return is approved, we will then refund to the original method of payment. On bespoke items (including barriers), no returns are excepted.

Shipping costs are non-refundable unless the item is faulty. You will be responsible for paying the return shipping costs.

Not a problem! We stock a large number of transmitters that are hugely popular. If you give us a call we can discuss the item over the phone and let you know what we can offer you. We also stock transmitters that can be cloned to suit your needs.

Not at all. Our website has been designed to help anyone and everyone.

We have a dedicated technical department (01246 417113 option 2) who can support on all our products before and after your order.

We accept all major Credit/Debit cards and BACS. You can place your order online or over the phone, but please be aware that we will not send any order until payment has been cleared or a trade account has been set up.