Instruction Manual

Demonstration, features & benefits

Internal sensor beeps when touched but nothing happens.

• Link out the door switch terminals on the control board. If this works, check mag lock reed switch/monitoring wiring and armature plate alignment.

Touch sensor doesn’t beep when touched

After each step below, de-power the system for 10 seconds and power it back up.

• Screw the sensor to the wall properly, don’t have it dangling or in your hand.
• Ensure the jumper next to the touch sensor relay is on and is making properly.
• Use a multimeter to check you’ve got voltage at the touch sensor.
• Make sure 0V is in the correct terminal, not the REM terminal.
• Take off the wall and connect power directly to the power supply to rule out any cable issues.

The system keeps locking with no one inside

• Ensure the mag lock contacts are wired into the control board.
• Adjust the potentiometer on the internal touch sensor so that it switches for 3 – 5 seconds.
• Turn down the sensitivity on the internal touch sensor, especially if there is emergency lighting nearby.
• Make sure there isn’t excess cable in the touch sensor back box.
• Re-terminate internal touch sensor connections.

Door re-locks instantly when unlocking

• Adjust the potentiometer on the internal touch sensor so that it switches for 3 – 5 seconds.
• This can be caused by the mag lock contact going open and closed circuit while the internal touch sensor is still beeping.
• Check the armature alignment and that the door is not juddering when opening.
• If necessary, replace the mag lock or fit a standard magnetic door contact instead.

System goes red but mag lock does not engage.

• Depending on the configuration, the mag lock may only engage when the LEDs are red.
• Check the position of the override keyswitch and break glass.
• Link out the NC & KS/BG terminals on the control board. If it works with the link in, and your keyswitch and breakglass are in the correct position, then you have a break in the cable somewhere.

Touch sensor LEDs are flashing but I want them lit solid

• Change the jumper position on the control board.

Automatic door doesn’t open when it should

• Take the two wires to your automatic door operator out of the C and NO relay terminals on the control board and join them together. If the door still doesn’t open, then the problem lies with the operator. Please contact the supplier/manufacturer.

Is it possible to have more than one internal or external touch sensor?

• Yes, you can have multiple Door Assist or Touch to Lock/Open sensors, just wire them in parallel.